Article

What is typical for call centre jobs? job characteristics, and service interactions in different call centres

ZAPF, D. ; ISIC, A. ; BECHTOLDT, M. ; BLAU, P.

Localisation: CNUDST (TUN01)
Code de rangement: Br.BIB.2678

Published in: Call Centre Work: Smile by Wire: vol. 12 (no 4), pp. 311-340

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Articles & Preprints > Articles

 Record created 2018-02-09, last modified 2018-02-09


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